Terms of Service

These terms form an agreement between you and Safuno (“we”, “us”). They apply when you browse this website, create an account or make a booking. By creating an account or booking, you accept them.

For most products we act as a travel agent: the travel service itself (the stay, flight, tour, transfer or insurance) is provided by the supplier named in your booking, under its own terms, which we pass on to you before you confirm.

• You must be 18 or over and give accurate, up-to-date information.
• You must verify your email address before booking.
• Keep your password confidential, and we strongly recommend turning on two-step verification. You are responsible for bookings made through your account until you tell us it has been compromised.
• We may suspend an account used for fraud, abuse or in breach of these terms.

When you request a booking we place a hold: the seats, rooms or service are reserved for you until the expiry time shown in My trips. A hold is not yet a confirmed booking.

Your booking is confirmed once we receive payment (or approve credit terms) and the supplier accepts it. We then send you a confirmation with your booking reference. If payment is not received before the hold expires, the hold is released.

To prevent abuse, each account may keep a limited number of holds open at the same time.

• Prices are shown in the currency displayed with each product and include the taxes and fees we are told about by the supplier, unless stated otherwise.
• Some charges (for example city or tourism taxes, resort fees) may be payable locally and will be shown before you confirm when known.
• If you pay in another currency, your bank’s exchange rate and fees may apply.
• If we make an obvious pricing error, we will contact you to offer the correct price or a full refund.

You can pay by the methods shown on your invoice (such as bank transfer, card or cash at our office). Business customers may be offered credit terms in a separate agreement. We do not store full card numbers.

Ask for changes or cancellations through the Help centre. What you pay or get back depends on the cancellation policy shown when you booked, which is set by the supplier:

• Free-cancellation items are refunded in full if cancelled before the stated deadline.
• Other items may carry a fee or be non-refundable.
• Airline tickets follow the fare rules of the airline; name changes are often not allowed.

Approved refunds are processed within 5 business days; your bank may take longer to show them.

If a supplier cancels or significantly changes your booking, we will offer you an alternative of similar standard or a full refund of what you paid us for that service.

• You are responsible for holding a valid passport (usually valid for at least six months), visas and any health requirements for every country on your trip.
• We prepare and submit visa applications on your behalf, but the decision is made solely by the relevant authority. Government and service fees are generally not refundable if a visa is refused.
• Names on bookings must match your passport exactly.

We recommend comprehensive travel insurance for every trip. Insurance we sell is provided by the insurer named in the policy, under the insurer’s terms.

Do not misuse the website: no automated scraping, attempts to break security, fake or speculative bookings, or use of another person’s account or payment details. We may cancel bookings and suspend accounts involved in such activity.

We are responsible for arranging your booking with reasonable care and skill. We are not responsible for the acts or omissions of suppliers, or for events outside our reasonable control (such as extreme weather, strikes, pandemics or government action).

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud. Otherwise, our liability for a booking is limited to the amount you paid us for it.

If something goes wrong, tell the supplier on the spot so they can fix it, and contact us through the Help centre as soon as possible and within 28 days of your return. We aim to respond within 14 days.

How we handle personal data is explained in our Privacy Policy.

These terms are governed by the laws of the country where the company is registered. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

We may update these terms. The version that applies to a booking is the one in force when you made it.